Comparative customer review management platforms: Trustpilot vs. Skeepers

When it comes to managing an impeccable e-reputation, it's essential to use reliable and effective customer review platforms. Two big names often stand out in this field: Trustpilot and Skeepers. This article offers a detailed comparison of these two platforms to help you choose the one best suited to your needs.

Overview of Trustpilot and Skeepers

Trustpilot

Trustpilot is one of the most popular customer review platforms in the world. It enables consumers to share their experiences in a transparent and verified way. Founded in 2007, Trustpilot has become a must for companies wishing to improve their e-reputation and earn the trust of potential customers.

Today, Trustpilot boasts millions of reviews on a multitude of services and products, making it an attractive resource for buyers and companies alike looking for authentic, verified reviews.

Skeepers

Skeepers, formerly known as eKomi, also specializes in managing customer reviews. The main objective is to collect and display authentic feedback to help companies build credibility and customer loyalty. Founded in 2008, Skeepers has established itself as a solid alternative to other industry giants.

This service focuses on strict moderation of reviews to ensure that they are real and constructive, contributing significantly to the continuous improvement of partner companies.

Key features compared

Review verification process

A customer review platform needs to have a rigorous verification process to ensure that published reviews are authentic and useful.

• Trustpilot: Uses an automated and manual moderation system. Users can report suspicious reviews, and the Trustpilot team investigates to verify their validity.
• Skeepers: Takes a semi-automated approach with a strong emphasis on human moderation. All reviews go through a manual check before publication, ensuring a superior level of security and authenticity.

User interface and usability

User experience is crucial to maximizing review participation and facilitating navigation for administrators.

Trustpilot offers an intuitive, easy-to-use interface. The platform is designed to be accessible for review writers and business owners alike. Clear dashboards make it easy to track returns and performance statistics.

Trustpilot is designed to be accessible to both review writers and business owners.

Skeepers, meanwhile, offers a streamlined but equally functional interface. The design emphasizes ease of use, with advanced customization options to meet specific business needs.

Skeepers, meanwhile, offers a streamlined but equally functional interface.

Integration and compatibility

Integration options

Integration capabilities with other tools and platforms are essential for effective customer review management.

• Trustpilot: Offers native integrations with various CRMs, email marketing solutions, and e-commerce platforms such as Shopify and WooCommerce. This makes it easy to automate and track reviews within existing workflows.
• Skeepers: Also provides robust integrations with similar systems. What's more, Skeepers offers a flexible API for tailor-made integrations, enabling companies to create customized connections according to their needs.

Mobile compatibility

With the increasing use of mobile devices, the compatibility of these platforms on smartphones and tablets is becoming essential.

Trustpilot is perfectly optimized for mobile devices. Its mobile app allows users to view and leave reviews quickly and easily, wherever they are.

Skeepers, meanwhile, does not yet have a dedicated app. However, the mobile version of the website is fluid and works very well on all types of device, offering a satisfactory user experience.

Skeepers, meanwhile, does not yet have a dedicated app.

Pricing policy

Cost can play a decisive role in choosing between Trustpilot and Skeepers, especially for small and medium-sized businesses with limited budgets.

Trustpilot offers several pricing plans tailored to different business needs. There's even a limited free option that allows basic functionality to be tested without any initial financial commitment.

Trustpilot offers a range of pricing plans to suit different business needs.

Skeepers opts for a modular pricing structure based on company size and specific needs. Although there is no totally free option, their offers are generally perceived as competitive and justified by the quality of the service provided.

Customer support and community

Customer service

The availability and responsiveness of customer support are crucial when choosing a customer review management platform.

• Trustpilot: Has customer support accessible via email, phone, and live chat. Feedback is generally positive in terms of responsiveness and efficiency.
• Skeepers: Offers similar customer service with access via email and phone. What's more, they set up dedicated start-up and integration support, which is a real plus for new companies using the platform.

Community and resources

Trustpilot has an extensive online knowledge base, active community forums and regularly hosts webinars to educate users on best practices. This active community is a valuable resource for getting answers and sharing experiences.

Skeepers also provides comprehensive educational resources, but its community is less extensive compared to Trustpilot. However, Skeepers makes up for this with detailed guides and a blog rich in informative content designed to optimize the use of their platform.

Between Trustpilot and Skeepers, choosing the best customer review management platform essentially depends on your specific needs and budget. Trustpilot, with its international reputation, numerous integrations and user-friendly interface, seems to be an excellent option for large companies and ambitious start-ups seeking global visibility.

Skeepers offers a robust solution with particular attention to the authenticity of reviews thanks to strict, personalized moderation. It's an ideal alternative for companies placing a premium on the quality rather than the quantity of reviews.

Skeepers offers a robust solution with particular attention to the authenticity of reviews, thanks to strict, personalized moderation.